The importance of debtor management has changed a great deal over the last years. While debt collection used to be a stand-alone function, it is now often seen as an additional task for sales representatives, customer services and even receptionists. CMC can help you overcome these changes and challenges by training your personnel ‘on the job’ using tailor-made training programs.
It is CMC’s objective to help your personnel excel in their debt collection skills. Via our training courses we actively involve your employees as well as their management, both in class and via one-on-one training.
Adapting by observing
By observing the current collection methods your employees use and understanding your business we adapt our training to your specific needs. This is how our tailor-made training programs are created.
Bags full of knowledge
CMC trains your employees in an interactive and effective manner while focusing on the daily practices within your business. By sharing our own experiences including tips and tricks your employees will walk out the training classes with “bags” full of knowledge ready to use toward your debtors. You will immediately see your personnel enthusiastically improve their recognition of bad paying customers and collect debts using assertive techniques.
Below you will find an example of how a training program can take place.